Overview

At Flexi Massage Parramatta, we are committed to providing professional, reliable, and high-quality mobile massage services in a safe and comfortable environment. Our policies are designed to ensure every client enjoys a smooth booking experience and receives the highest standard of care.

By booking an appointment with us, you agree to the following booking terms, cancellation policy, payment conditions, and general service guidelines.

Bookings

• Appointments can be booked online, by phone, or through our booking system.
• All bookings are subject to therapist availability.
• Please provide accurate contact details and your service address when making a booking.
• Advance bookings are recommended to secure your preferred appointment time.
• You will receive a booking confirmation once your appointment has been accepted.
• Payment is accepted by Cash, Debit Card, Credit Card, and Wireless/Contactless Payment.

General Rules

• Please be ready at the scheduled appointment time.
• Provide a clean, quiet, and safe space for your massage treatment.
• Inform your therapist of any injuries, allergies, medical conditions, or recent surgeries before your treatment.
• Professional behaviour and respectful communication are expected at all times.
• Any inappropriate behaviour will result in the immediate termination of the appointment.
• Clients under 18 years of age must have a parent or guardian present during the appointment.
• Our therapists reserve the right to refuse or discontinue treatment if it is considered unsafe or inappropriate.

Cancellation Policy

• More than 24 hours' notice — No cancellation fee.
• Less than 24 hours' notice — A cancellation fee may apply.
• Same-day cancellations may incur up to 50% of the treatment fee.
• No-shows may be charged 100% of the scheduled appointment fee.
• Late arrivals may result in a shorter treatment time while the full appointment fee remains payable.
• Repeated missed appointments may require full payment in advance for future bookings.